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BIOGRAPHY

Prof. Dr. Muhammad Shafiq is a Certified Six Sigma Black Belt, Certified Project Manager, and Certified Process Improvement Manager in Lean Quality Management from Harrington Institute USA. He is also a Certified Lead Auditor of ISO 9000 (Quality Management System), ISO 14000 (Environmental Management System) and HACCP (Food Safety System). He has the first degree in Chemical Engineering, MS in Quality Management and PhD in Quality Management from University of the York UK.

Courses Taught

  1. Health Safety and Environmental Management
  2. Total Quality Management
  3. Quality Management System
  1. Lean Six Sigma
  2. International Management Systems and Standards
  3. Operations Management
  4. Performance Management
  5. Quality Management Systems and Standards
  6. Statistical Quality Control
  7. Operations Management
  1. Quantitative Research Methods
  2. Qualitative Research Methods
  3. Recent Research in Quality Management

Research Publications

  1. N. A Akhtar, M. Shafiq and F. Batool. (2006). Role of Top management and ethical teaching in quality education at higher educational institutes. Journal of Quality and Technology management. Vol. II, Issue. I. pg. 61-76
  2. Shafiq, M., and Ahmad, A., (2006). Extent and validation on needs theories in Pakistan and Role in motivation process. Journal of Quality and Technology Management. Vol. II, Issue I, pg. 13-23.
  3. M.S. Farooq, A.H. Chaudhry, M. Shafiq and G. Berhanu (2011). Factors affecting students’ quality of academic performance: a case of secondary school level. Journal of Quality and Technology Management, Vol. VII, Issue II, Page 01 ‐ 14
  4. M.S. Farooq, A. Abid, S.A. Khan, M.A. Naeem, A. Farooq, K. Abid and M. Shafiq. (2012). A Qualitative Framework for Introducing Programming Language at High School. Journal of Quality and Technology Management, Volume VIII, Issue II, Page 135–151
  5. M. Afzal, M. Shafiq, N. Ahmad, H.M. Qasim, K. Sarwar, (2013), Education, Poverty and Economic Growth in South Asia: a panel data analysis, Journal of Quality and Technology Management, Volume IX, Issue I, Page 131 – 154.
  6. K. Sarwar, M. Afzal, M. Shafiq, H. Rehman . (2013). Institutions and Economic Growth in South Asia. Journal of Quality and Technology Management, Volume IX, Issue II, Page 01–23
  7. Muhammad Shoaib Farooq, Sher Afzal Khan, Kamran Abid, Farooq Ahmad, M. A. Naeem, M. Shafiq, *Adnan Abid, (2014), Taxonomy and Design Considerations for Comments in Programming Languages: A Quality Perspective, Volume X, Issue II.
  8. Shafiq, M. (2012). Implementation of Quality Management Systems and Business Excellence Frameworks in Pakistani Textile Companies. Journal of Quality and Technology Management, Vol. VIII, Issue II, Page 11–23
  9. Shafiq, M., K. Abid, F. Jalil. (2014). Perception of Managers about the Relationship of ISO 9000 Certification with Business Results. Journal of Quality and Technology Management, Volume X, Issue I, Page 93– 104.
  10. Shafiq, M., Mirza, K., Abid, K., Naeem, A,. (2014), Effect of ISO 9000 Certification on TQM Implementation, Journal of Quality and Technology Management, Volume X, Issue II.
  11. Shafiq. M, (2015), Issues in the Implementation of Quality Improvement Initiatives: An Empirical Evidence from the Textile Companies of Pakistan. Technical Journal University of Engineering & Technology, Taxila, Vol. 20, No. II, Special Issue, Page 192-203.
  12. S. Zia, M. Shafiq (2017), Innovation and Knowledge Management: A Literature Review and Research Framework, Journal of Quality and Technology Management Volume XIII, Issue I, June 2017, Page 99 – 116.
  13. Faryal Jalil, Muhammad Shafiq, Wasimul Rehman and Muhammad Wasim Akram, (2017) Assessing the Mediating Role of manufacturing competitive strategies in the relationship of Quality Management System and Financial Performance, Journal of Managerial Sciences, Vol. XI No. 03: Page. 415-432.
  14. Iram Fatima, Ayesha Humayun, Muhammad Imran Anwar, Adil Iftikhar, Muhammad Aslam and Muhammad Shafiq (2017) How Do Patients Perceive and Expect Quality of Surgery, Diagnostics, and Emergency Services in Tertiary Care Hospitals? An Evidence of Gap Analysis from Pakistan, Oman Medical Journal, Vol. 32, No. 4: Page 251-259.
  15. Iram Fatima, Ayesha Humayun, Muhammad Imran Anwar, and Muhammad Shafiq (2017), Evaluating quality standards’ adherence in surgical care: a case study from Pakistan, International Journal for Quality in Health Care, Page 1–7
  16. Muhammad Shafiq, Muhammad Azhar Naeem, Zartasha Munawar, and Iram Fatima (2017), Service Quality Assessment of Hospitals in Asian Context: An Empirical Evidence from Pakistan, INQUIRY: The Journal of Health Care Organization, Provision, and Financing Volume 54: Page 1 –12.
  17. Muhammad Shafiq, Flevy Lasrado & Khalid Hafeez (2017), The effect of TQM on organisational performance: empirical evidence from the textile sector of a developing country using SEM, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2017.1283211
  18. Jalil, F., Shafiq, M., Rehman, W., & Akram, M. W. (2018) Assessing the Mediating Role of manufacturing competitive strategies in the relationship of Quality Management System and Financial Performance. Journal of Managerial Sciences, Volume XI Number 03, pg. 416-432
  19. Muhammad Shafiq, Ahmad Islam, Flevy Lazrado, (2018) The Service Quality Dimensions and Learner Perspectives: The Asian Context, Journal of Quality and Technology Management. (X Category HEC).
  20. Iram Fatima, Muhammad Shafiq, Aysha Hamayu, (2019) Dimensions of Service Quality in Healthcare: Systematic Review, International Journal for Quality in Health Care. (JCR IF= 2.356).
  1. Development of a Service Quality Scale for Higher Education. Proceedings of Innovation Arabia 8 Annual Conference 2015. Page 268-284.
  2. Effect of Knowledge Creation on Innovation: An empirical evidence from a developing country, BAM2018, British Academy of Management
  1. Moderating effect of organisational culture in TQM-Performance Link: Empirical Evidence from Pakistani Manufacturing Industry, BAM2018, British Academy of Management
  2. Effect of Knowledge Creation on Innovation: An empirical evidence from a developing country, BAM2018, British Academy of Management
  1. Achieving performance excellence at Higher educational institutions of Pakistan.
  2. Effect of ISO 9000 certification on business performance: An empirical evidence from Pakistan
  3. Effect of the Implementation of Business Excellence Practices on Organizational Performance: A case from defense R&D organizations.
  4. Effect of quality culture on quality initiatives.
  5. Decline of ISO 9000 certification in manufacturing industries of Pakistan.
  6. Quality of education in engineering universities of Pakistan.
  7. Barriers to inspection bodies working in Pakistan
  8. Issues and challenges faced by the testing laboratories in Pakistan
  9. 9. Implementation and effectiveness of campus management system in the University of Punjab.
  10. 10. Assessment of service quality in Higher Education Institutions (an empirical study of Punjab University)
  11. 11. An empirical investigation of job satisfaction: A case of city traffic police Lahore.
  12. 12. Effect of HACCP system implementation on the food organization
  13. 13. A perspective of customer satisfaction in telecom industry in Pakistan.
  14. 14. Total quality management implementation and barriers in automobile companies of Pakistan.
  15. 15. Critical success factors in implementing enterprise resource planning system in an organization.
  16. 16. Assessment of employability skills demanded in job market for fresh graduates in Pakistan.
  17. 17. Decline of ISO 9000 certification in manufacturing industries of Pakistan.
  18. 18. Quality of education in engineering universities of Pakistan.
  19. 19. An observational study that assess knowledge and safety of food practices adopted by street food vendors in Lahore.
  20. 20. Level of implementations of Occupational Health and Safety practices in the cement industries of Pakistan.
  21. 21. Impact of ISO 9000 on organizational performance
  22. 22. Level of preparedness of manufacturing and services organization to implement six sigma and quality tools and techniques
  23. 23. State of fire safety preparedness in the industries of Pakistan
  24. 24. Achieving business excellence in manufacturing companies Lahore, Pakistan
  25. 25. Service quality assessment in public and private banks in Lahore
  26. 26. Customer service quality and customer satisfaction in local fast food restaurants
  27. 27. Measuring service quality in private schools of Lahore City.
  28. 28. Service quality in higher education Pakistan
  29. 29. Service quality in hospitals, public and private Pakistan
  30. 30. Effect of implementation of quality management techniques and tools in private schools of Pakistan.
  31. 31. Implementation of occupational health and safety practices in manufacturing industry of Pakistan
  32. 32. Achieving performance excellence in schools.
  33. 33. Issues in the implementation of Six Sigma.
  34. 34. Service quality assessment of banking industry in Pakistan using SERVQUAL model: An empirical evidence from public and private Banks.
  35. 35. A study on customer service quality in Islamic Banking of Pakistan.
  36. 36. Effects of vehicle emissions on human health.
  37. 37. Effect of national culture on leadership styles.
  38. 38. An investigation of the implementation of food safety principles: an empirical evidence from food processing industries.
  39. 39. Perception of employees about the implementation of QMS and EMS in a textile.
  40. 40. Defect reduction in knitting process with six sigma methodology at intermarket knit pvt ltd.
  41. 41. Achieving performance excellence at schools in Pakistan: a case study of franchised school systems in Lahore.
  42. 42. Factors affecting brand loyalty, a case study from Pakistan shoe industry.
  43. 43. An investigation of the health and safety practices in diagnostic laboratories and a comparative analysis and suggestions for improvement.
  44. 44. Study of the knowledge management for telecom operators verses managed services sub-Cons.
  45. 45. Occupational health and safety hazards in public sector hospitals of Pakistan. 46. Evaluation of government strategies to overcome cyber terrorism. 47. Issues faced by the organization during getting ISO 9001 certification. 48. Perception of teachers about the implementation of excellence practices at schools. 49. Implementation of lean practices in the context of Pakistani paper industries. 50. Key success factors to achieve customer satisfaction in fast food restaurant.
  46. 45. Occupational health and safety hazards in public sector hospitals of Pakistan. 46. Evaluation of government strategies to overcome cyber terrorism. 47. Issues faced by the organization during getting ISO 9001 certification. 48. Perception of teachers about the implementation of excellence practices at schools. 49. Implementation of lean practices in the context of Pakistani paper industries. 50. Key success factors to achieve customer satisfaction in fast food restaurant.
  47. 45. Occupational health and safety hazards in public sector hospitals of Pakistan. 46. Evaluation of government strategies to overcome cyber terrorism. 47. Issues faced by the organization during getting ISO 9001 certification. 48. Perception of teachers about the implementation of excellence practices at schools. 49. Implementation of lean practices in the context of Pakistani paper industries. 50. Key success factors to achieve customer satisfaction in fast food restaurant.
  48. 45. Occupational health and safety hazards in public sector hospitals of Pakistan. 46. Evaluation of government strategies to overcome cyber terrorism. 47. Issues faced by the organization during getting ISO 9001 certification. 48. Perception of teachers about the implementation of excellence practices at schools. 49. Implementation of lean practices in the context of Pakistani paper industries. 50. Key success factors to achieve customer satisfaction in fast food restaurant.

Administrative Roles

(No Roles Specified Yet)

Teacher
Prof. Dr. Shafiq Rana

Quality Management

Ph.D

shafiq.iqtm@pu.edu.pk